Frequently Asked Questions

  • Who Is Deer Creek Audio

  • EQ901 Equalizer Series

  • miniDSP

  • Steel Speaker Stands

  • Buying From Deer Creek Audio

  • Contact Deer Creek Audio



Who Is Deer Creek Audio


Q:  Why Buy From Deer Creek Audio?


A: Deer Creek Audio is a leading supplier and producer of specialty audio components and accessories for classic audio systems.


An authorized miniDSP dealer, Deer Creek Audio provides a full line of miniDSP products, EQ901 series equalizers and accessories.  We also offer a line of high-quality, handcrafted steel speaker stands, including custom stands designed to fit your specific equipment needs.


Deer Creek Audio staff has more than 40 years of professional electrical engineering experience and a lifetime of audio expertise. So you can be assured of receiving excellent audio products backed by quality, personalized customer service.


EQ901 Equalizer Series

 

Q:  Are the Deer Creek Audio EQ901 series of replacement equalizers superior to the BOSE® OEM units?

 

A:  In general, the answer to that question is yes.  But the degree depends on several factors.


If the original Bose OEM Equalizer is in less than excellent shape with aging capacitors, sliders and connectors, then the new EQ901Bs are vastly superior. When comparing the EQ901B to a mint condition OEM equalizer, the differences are more subtle.


In general, because the EQ901 series is based on the high-performance Analog Devices Digital Signal Processor, the noise and distortion are lower and the dynamic range is greater, leading to better audio performance.


In testing, our goal was to have the EQ901Bs be as close as possible to the factory EQ response, with additional enhancements in dynamic and frequency range for lower noise and distortion.

 

Q: What should I do if I am having trouble with my EQ901 Equalizer?

 

A: Contact Deer Creek Audio, we are here to help! 

 

Email us at staff@deercreekaudio.com.  Please include screenshots of the issues with your email.  

 

Call us at 720.726.9272.


Q:  When I purchase my EQ901B, what is included?

 

A:  When the EQ901B arrives, it will include the EQ901B unit along with a regulated power supply. The equalization curves for the Bose 901 series you selected will be preset on the EQ901B unit.

 

Q:  Can I use my EQ901 for something other than my Bose 901 speakers?

 

A:  The EQ901 is specifically designed for Bose 901 speakers, and although it is possible to use it with another set of speakers, it is not recommended as it would cause excessive bass and treble.

 

miniDSP

 

Q:  Why is the miniDSP 2x4 HD superior to the 2x4?


A:  The miniDSP 2x4 HD has many advantages over the standard 2x4, including:

  • USB audio streaming up to 192 kHz and also TOSLINK digital input

  • Operates as a high-performance DAC or digital preamplifier

  • Analog 2.0 Vrms inputs and 2.0 Vrms outputs (versus 0.9 Vrms)

  • AKM AK4626A high-fidelity DAC circuit

  • Four remote controlled configuration and tone control modes

  • Higher resolution PEQ filters

 

Q:  What are some common issues and pointers that I need to know prior to using my SHD, SHD Studio or DDRC - 24?

 

A:  Check out the read me document. Also be sure to read the miniDSP user guides.

 

Q:  What’s the best way to perform firmware and software updates?

 

A:  Try these tips when updating your SHD:

  • Save your Dirac projects and configuration .xmls

  • Remove all related miniDSP, Dirac software and USB drivers

  • Be sure to update all software for Dirac, SHD Plug-in, USB driver and Volumio

  • Load the ASIO driver on PCs (required)

 

Q:  What should I do if I am having trouble with my miniDSP?

 

A:  Contact Deer Creek Audio, the miniDSP Dev team or the Forum on the miniDSP website. We are here to help! 

 

Deer Creek Audio

miniDSP Dev Team 

miniDSP Forum

 

Please include screenshots of the issues with your email.  

 

Q:  Do I need to calibrate my UMIK-1?

 

A:  The UMIK-1 is calibrated at the factory; you simply download the calibration file from the miniDSP website using the seven-digit serial number found on the body of the microphone. 

 

UMIK-1 Product Page

 

Q:  What is the difference between the miniDSP IR remote V1 & V2?

 

A:  Both V1 and V2 IR remotes have the four audio presets and volume buttons. The V2 IR remote is designed for the SHD series, and has media controls for the built-in media streamer. It has a button to toggle Dirac Live, giving the V2 remote the ability to fully utilize the capabilities of the SHD series.

 

Q:  Why are Deer Creek Audio’s miniDSP prices higher than other channels?


A:  Deer Creek Audio brings added value through premier customer support, product expertise and a full range of consulting services. Some of the advantages of purchasing your miniDSP from Deer Creek Audio include:


  • Warranty and Returns Terms. We offer favorable return policies and U.S.-based warranty support.

  • Import Duties. Our products ship from domestic stock, so there are no import duties or taxes due.

  • Sales Tax. Orders placed directly with Deer Creek Audio are taxable only for Colorado deliveries.

  • U.S. Engineering Support. We are a small, engineer-owned team of miniDSP experts based in Colorado.

  • Consulting Services. We offer a full range of consulting services, from beginner support to complex system setup.  We also provide remote services using TeamViewer.

  • Authorized Dealer. Deer Creek Audio is an authorized, U.S.-based miniDSP dealer (https://www.minidsp.com/aboutus/minidsp-dealers).


Steel Speaker Stands


Q:  Will Deer Creek Audio build a custom variation of steel stands specifically for my speakers?

 

A:  Yes! 


The process begins with a personalized proposal based on your speaker model dimensions and desired features. After the specifications and pricing in the proposal are approved, your custom steel stands will be posted on the Deer Creek Audio website with a unique model number. You can order directly from the website with a credit card or PayPal.


Before fabrication begins, a set of drawings are generated based on the proposal, which you then approve and/or edit. Fabrication time is generally between 20 to 60 business days, depending on our next batch production run. Please see our Custom Steel Stands page for more specifics, or give us a call or email to begin the process.

 

Q:  Is it possible to fill your standard steel stands with either lead shot or sand?

 

A:  Our standard stands are filled with a limestone acrylic composite core for resonance suppression, which prevents further filling. The result is a very solid and inert speaker base.


However, we do offer an option with access hole drilling and sealing caps for sand or lead shot that allows for 100% filling. Please see our Custom Steel Stands page for more detail.


Q:  Do your standard steel stands come with threaded inserts for spikes?

 

A:  Some of our models do and some don’t; it will say in the specifications for each specific model.

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If you need a particular steel stand with threaded inserts, we can do a custom build.  Please see our Custom Steel Stands page for more details.


Q:  Does Deer Creek Audio offer isolation feet?

 

A:  Yes, Deer Creek Audio can provide isolation feet and threaded inserts. The specific isolation feet are based on the weight of the intended speaker. Please contact us for examples.


Buying from Deer Creek Audio

 

Q:  How will my products ship?


A:  We offer same business day shipping for orders received by 11 AM mountain time.  We ship FedEx to U.S. domestic and most Canadian addresses, carriers to international destinations may vary.


Q:  How can I purchase and receive your products overseas?

 

A:  The best value for our products is often via the eBay Global Shipping Program.  Simply add the item to your cart and you will see the full delivered price to your address including all taxes, duties and shipping.

 

eBay Global Shipping (GSP) items are first shipped from our local facility to the eBay GSP center in Erlanger, KY. Then GSP takes care of the rest, including completing customs forms, paying import fees and providing international shipping to you. GSP also includes end-to-end international tracking, so you can stay up-to-date throughout the process. You can go to eBay and view the tracking process to your final destination.  

 

eBay assumes responsibility once the item reaches the GSP center. If the item is lost or damaged during international transit, the program has you covered.

 

Q:  In your shipping notification email you write the units would be sent to an address in Kentucky. That is not my address.

 

A:  This indicates that your item is being shipped via eBay Global Shipping to your registered address at eBay.

 

eBay Global Shipping (GSP) items are first shipped from our local facility to the eBay GSP center in Erlanger, KY. Then GSP takes care of the rest, including completing customs forms, paying import fees and providing international shipping to you. GSP also includes end-to-end international tracking, so you can stay up-to-date throughout the process. You can go to eBay and view the tracking process to your final destination.  

 

eBay assumes responsibility once the item reaches the GSP center. If the item is lost or damaged during international transit, the program has you covered.

 

Contact Deer Creek Audio


Q.  How do I contact Deer Creek Audio?

 

A:  If you have questions or comments, you can reach us at the following:

 

Email:  staff@deercreekaudio.com

Telephone:  720.726.9272

Website:  deercreekaudio.com