Terms and Conditions

Payment:

VISA, MasterCard, Discover, American Express, Google Pay and Apple Pay accepted.
Shipping:
The flat rate shipping charges shown in the item description are for US Mainland deliveries, international rates will show up in your cart during check out for EQ901, miniDSP and other small items. For larger items, speaker stands, large miniDSP etc.. please inquire for international rates.
Import Duties & Taxes:
Customs, import duties and other taxes are assessed by the government of the importing country. These are the responsibility of the buyer and are not included in our shipping charges, Delivered Duty Unpaid (DDU).

Warranty:
Deer Creek Audio warrants our products to be free from defects in materials and workmanship as follows:

  • miniDSP - 1 year
  • EQ901 Series - 1 year
  • Rendeera Servers - 1 year
  • Steel Speaker Stands - 10 years
  • Restored Items - 60 days

Product failure due to improper connection, misuse, servicing or usage out of the recommended installation instructions is not covered by warranty.


Returns:
All returns require a return authorization (RA) code that can be obtained by emailing info@deercreekaudio.com

Warranty Returns:

Items will be either repaired or exchanged at Deer Creek Audio’s discretion.
In the event of a failure provide information describing the issue to info@deercreekaudio.com
You will receive a response which will include either a technical inquiry or an RA code.
Once an RA code has been issued, ship the item back with a tracking number.
Deer Creek Audio will return the repaired or replaced product back to you at our expense. Customers are responsible for all inbound shipping costs


Non Warranty Returns:

Returns are accepted for a period of 30 days from the delivery date, a 15% restocking fee will be assessed upon verification that the product was returned in original condition. The EQ901 Series has a 100% item price credit guarantee.

Improperly handled and or damaged returns will be assessed additional factory restoration costs.

Customers are responsible for all outbound and inbound shipping costs.


Cancellation Fees:

A 3% bank charge cancellation fee will be charged on customer cancelled orders that have not shipped.


Indemnity:

Deer Creek Audio shall be held harmless and not responsible or liable for any direct, indirect, special or consequential damages associated with the use of the any items ordered either directly or indirectly from Deer Creek Audio.