Terms and Conditions

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Payment

Accept all major credit/debit cards, PayPal and PayPal Credit.

Sales Tax

State sales tax is assessed only for Colorado deliveries.

Shipping

Orders received prior to 2 PM mountain time ship same business day. The listed flat rate shipping charges are for U.S. mainland deliveries. International rates are available in the price pull downs or in the shopping cart at checkout. Orders over $500 are shipped with signature required.

International Purchases & Duties

All customers outside of the United States will be responsible for any import duties and other taxes assessed by the government of the importing country. These fees are not included in our shipping charges.

Warranty

Deer Creek Audio warrants our products to be free from defects in materials and workmanship from date of delivery as follows:

• miniDSP - 1 year
• EQ901 Series - 1 year
• Hypex - 1 year*
• Open Box Items - 6 months
• Used / Refurbished Items - 60 days

*Direct Hypex factory warranty on Nilai 500 is five years or 20,000 hours

Warranty does not cover failure of the product due to incorrect connection or installation, improper or undocumented use, unauthorized servicing, modification or alteration of the unit in any way, any usage outside of that recommended in the product manual or natural disaster.  Warranty only applies to products purchased through Deer Creek Audio or our affiliated sales channels and requires proof of purchase by original owner.

Returns

All returns require a return authorization (RA) code that can be obtained by email at staff@deercreekaudio.com.

Once an RA code has been issued, ship the item back to Deer Creek Audio through a shipment method that provides a tracking number. Customers are responsible for all shipping costs, import duties and other taxes associated with returning items to Deer Creek Audio. The repaired or replaced product will be returned to you at Deer Creek Audio’s expense. Shipping costs are nonrefundable. 

Warranty Returns 

In the event of a failure, provide information describing the issue (include screenshots if appropriate) to staff@deercreekaudio.com.  You will receive a response that will include either a technical inquiry or an RA code. 

Warranty returns will be either repaired or exchanged at Deer Creek Audio’s discretion. 

Product Returns

Customer initiated product returns are accepted for a period of 30 calendar days starting from the customer delivery date through return receipt date at Deer Creek Audio. The non-returned portion of a partial order return will be deducted from the refund at the item’s current price on deercreekaudio.com.

See product line specific details below: 

• The EQ901 Series has a 100% 30-day satisfaction guarantee with no restocking fee.
• All miniDSP products have a 30-day 15% restocking fee. 
• Hypex pre-assembled amplifiers and factory sealed DIY kits have a 30-day 15% restocking fee.
• Hypex customer assembled amplifiers have a 30-day 25% restocking fee

Additional terms for product returns:

• For products returned within 30 calendar days, the restocking fee will be assessed upon verification that the product was returned in good order.
• An additional fee of 15% per month will be assessed for products returned after the initial 30-day return period.
• Damaged returns will be assessed additional factory restoration costs.
• Shipping charges are not refundable.
• For international orders, currency exchange rate fees may apply.
• Allow 5 to 7 business days for refunds to post on your bank account after product check-in.
• Product check-in time is 1 to 2 business days after receipt.

Non-warranty Service Returns

Items returned for non-warranty service require a fee of $125 for initial evaluation and processing.  To initiate a service return, please select the option for “Repair Services Evaluation Fee” from our Customization & Upgrades page.  We will then generate a return authorization with additional instructions.  Any additional costs for repair or replacement will be assessed and billed prior to return of the unit.

Cancellation Fees

A 3.6% bank charge cancellation fee will be charged on customer cancelled orders that have not shipped. For international orders currency exchange rate fees may apply.

Hold Harmless Clause

Deer Creek Audio shall be held harmless and not responsible or liable for any direct, indirect, special or consequential damages associated with the use of any information such as tech blogs or videos, and also items ordered either directly or indirectly from Deer Creek Audio.