Terms and Conditions
VISA, MasterCard, Discover, American Express and Apple Pay accepted
The listed flat rate shipping charges are for U.S. mainland deliveries. Many items have international rates in the price pull downs. Otherwise, inquire for international and overseas rates (see Import Duties & Taxes below).
Import Duties & Taxes
Customs, import duties and other taxes are assessed by the government of the importing country. These are the responsibility of the buyer and are not included in our shipping charges.
Deer Creek Audio warrants our products to be free from defects in materials and workmanship as follows:
Warranty does not cover failure of the product due to incorrect connection or installation, improper or undocumented use, unauthorized servicing, modification or alteration of the unit in any way, or any usage outside of that recommended in the product manual.
All returns require a return authorization (RA) code that can be obtained by email at email@example.com. Warranty returns will be either repaired or exchanged at Deer Creek Audio’s discretion.
In the event of a failure, provide information describing the issue (include screenshots if appropriate) to firstname.lastname@example.org. You will receive a response that will include either a technical inquiry or an RA code.
Once an RA code has been issued, ship the item back to Deer Creek Audio through a shipment method that provides a tracking number. Deer Creek Audio will return the repaired or replaced product back to you at our expense. Shipping costs are nonrefundable. Customers are responsible for all inbound shipping costs, customs, import duties and other taxes.
Non-warranty returns are accepted for a period of 30 calendar days starting from the customer delivery date. Shipping costs are nonrefundable. Customers are responsible for all inbound shipping costs, customs, import duties and other taxes.
For products returned within 30 calendar days, a 15% restocking fee will be assessed upon verification that the product was returned in good order. An additional fee of 15% per month will be assessed for products returned after the initial 30-day return period. The following exceptions apply:
The EQ901 Series has a 100% item price credit guarantee for the first 30 days, then the 15% fee schedule applies.
Hypex kits that have been assembled by the customer have a 25% restocking fee for the first 30 days, then the 15% fee schedule applies.
Damaged returns will be assessed additional factory restoration costs.
The non-returned portion of a partial order return will be deducted from the refund at the item’s current price on deercreekaudio.com.
A 3% bank charge cancellation fee will be charged on customer cancelled orders that have not shipped.
Deer Creek Audio shall be held harmless and not responsible or liable for any direct, indirect, special or consequential damages associated with the use of any items ordered either directly or indirectly from Deer Creek Audio.