Terms and Conditions


Payment


VISA, MasterCard, Discover, American Express and Apple Pay accepted

Shipping


The listed flat rate shipping charges are for U.S. mainland deliveries. Many items have international rates in the price pull downs. Otherwise, inquire for international and overseas rates (see Import Duties & Taxes below).

Import Duties & Taxes


Customs, import duties and other taxes are assessed by the government of the importing country. These are the responsibility of the buyer and are not included in our shipping charges.

Warranty


Deer Creek Audio warrants our products to be free from defects in materials and workmanship as follows:

miniDSP

1 year

EQ901 Series

1 year

Hypex

1 year

Rendeera Series

1 year

Steel Speaker Stands

10 years

Open Box Items

90 days

Used / Refurbished Items

60 days


Warranty does not cover failure of the product due to incorrect connection or installation, improper or undocumented use, unauthorized servicing, modification or alteration of the unit in any way, or any usage outside of that recommended in the product manual.


Returns


All returns require a return authorization (RA) code that can be obtained by email at staff@deercreekaudio.com. Warranty returns will be either repaired or exchanged at Deer Creek Audio’s discretion.


In the event of a failure, provide information describing the issue (include screenshots if appropriate) to staff@deercreekaudio.com. You will receive a response that will include either a technical inquiry or an RA code.

 
Once an RA code has been issued, ship the item back to Deer Creek Audio through a shipment method that provides a tracking number. Deer Creek Audio will return the repaired or replaced product back to you at our expense. Customers are responsible for all inbound shipping costs, customs, import duties and other taxes.


Non-warranty returns are accepted for a period of 30 days from the delivery date. A 15% restocking fee will be assessed upon verification that the product was returned in good order. The EQ901 Series has a 100% item price credit guarantee. Hypex unassembled kits have a 40% restocking fee if the box(s) are opened, and a 25% restocking fee if the box(es) are returned with all seals intact. Improperly handled and / or damaged returns will be assessed additional factory restoration costs. Customers are responsible for all inbound shipping costs, customs, import duties and other taxes.


Cancellation Fees


A 3% bank charge cancellation fee will be charged on customer cancelled orders that have not shipped.


Indemnity


Deer Creek Audio shall be held harmless and not responsible or liable for any direct, indirect, special or consequential damages associated with the use of any items ordered either directly or indirectly from Deer Creek Audio.