Terms and Conditions

Payment:

VISA, MasterCard, Discover, American Express, PayPal and Apple Pay accepted.
Shipping:
The listed flat rate shipping charges are for US Mainland deliveries, many items have international rates in the price pull downs. Otherwise, inquire for international and overseas rates. (see Import Duties & Taxes below). Incoterm DAP.
Import Duties & Taxes:
Customs, import duties and other taxes are assessed by the government of the importing country. These are the responsibility of the buyer and are not included in our shipping charges. Incoterm DDU.

Warranty:
Deer Creek Audio warrants our products to be free from defects in materials and workmanship as follows:

  • miniDSP - 1 year
  • EQ901 Series - 1 year
  • Rendeera Servers - 1 year
  • Steel Speaker Stands - 10 years
  • Restored Items - 60 days

Product failure due to improper connection, misuse, servicing or usage out of the recommended installation instructions is not covered by warranty.


Returns:
All returns require a return authorization (RA) code that can be obtained by email at info@deercreekaudio.com

Warranty returns:

Items will be either repaired or exchanged at Deer Creek Audio’s discretion.
In the event of a failure provide information describing the issue to info@deercreekaudio.com
You will receive a response which will include either a technical inquiry or an RA code.
Once an RA code has been issued, ship the item back with a tracking number.
Deer Creek Audio will return the repaired or replaced product back to you at our expense. Customers are responsible for all inbound shipping costs


Non warranty returns:

Returns are accepted for a period on 30 days from the delivery date, a 15% restocking fee will be assessed upon verification that the product was returned in good order, improperly handled / damaged returns will be assessed additional factory restoration costs. Customers are responsible for all inbound shipping costs.


Cancellation Fees:

A 3% bank charge cancellation fee will be charged on customer cancelled orders that have not shipped.


Indemnity:

Deer Creek Audio shall be held harmless and not responsible or liable for any direct, indirect, special or consequential damages associated with the use of the any items ordered either directly or indirectly from Deer Creek Audio.