FAQs

Welcome to our FAQs. If you can't find an answer to your question below, please feel free to reach out us. We are happy to help!

Buying from Deer Creek Audio

Common questions about shipping, returns, exchanges and pricing

How will my products ship?

We offer same business day shipping for orders received by 2 PM mountain time. U.S. domestic orders for small items ship expedited (1 to 3 days), large items ship ground service (FedEx, UPS or USPS). Overnight shipping for small items is available for U.S. mainland orders. Carriers to Canada and international destinations may vary. See product listings for item-specific shipping costs.

Orders over $500 are shipped with signature required.

Do I pay state sales tax on my purchase?

For U.S. domestic purchases, state sales tax is only assessed for Colorado customers.

How can I purchase and receive your products overseas?

International shipping for eligible countries is available from the Deer Creek Audio website and also through the eBay International Shipping program.

On Deer Creek Audio, you will see the international shipping rate after you enter your address. You will be responsible for any import duties your country may assess.

On eBay, you will see the full delivered price to your address including all taxes, duties and shipping, in your shopping cart.

How does Deer Creek Audio handle import tariffs and exchange rates?

We import and maintain inventory in Colorado. We do not add import fees to our published prices.

What is Deer Creek Audio’s Better Business Bureau (BBB) rating?

Deer Creek Audio has a rating of A+ from the Better Business Bureau.

miniDSP Tide16

Updates on new miniDSP Tide16: Coming soon to Deer Creek Audio!

Where can I find the latest news on miniDSP's Tide16?

For the latest on Tide16, please check out the miniDSP Support Portal:

https://support.minidsp.com/support/solutions/articles/47001284751-tide16-facts-from-the-horse-s-mouth

When will Deer Creek Audio be shipping Tide16 from its Colorado inventory?

We anticipate shipping Tide16 from our Colorado location after miniDSP releases its second volume manufacturing run to dealers in late spring. We will begin accepting pre-orders approximately two weeks before our shipping date.

For updates, please send us your email with the Contact Us form.

Is the Tide16 User Guide available?

Check it out here: https://docs.minidsp.com/product-manuals/tide16/index.html

EQ901 Equalizer Series

Common questions about Deer Creek Audio's EQ901 equalizer series for Bose® 901 speakers.

Are the Deer Creek Audio EQ901 series of replacement equalizers superior to the BOSE® OEM units?

In general, the answer to that question is yes. But the degree depends on several factors.

When comparing an EQ901 to a mint condition OEM equalizer, the differences can be subtle. If the original Bose® OEM Equalizer is in less than excellent shape with aging capacitors, sliders and connectors, then the new EQ901s are vastly superior.

The EQ901 series is based on the high-performance analog device's digital signal processor, so the noise and distortion are lower and the dynamic range is greater, leading to better audio performance.

In testing, our goal was to have the EQ901 series equalizers be as close as possible to the factory EQ response, with additional enhancements in dynamic and frequency range for lower noise and distortion.

How do I make sure my BOSE 901 speakers are working properly?

If you're thinking about restoring or evaluating a set of Bose 901s, here's a video that offers tips on getting them in top shape:  Test and Tune Your Bose 901s

What are the different features of the EQ901 models in the series?

All models in the EQ901 series are compared in the EQ901 Series Selection Guide.

What are the advantages of adding the Active Crossover option to the EQ901 Elite?

The purpose of the active crossover filter is to properly integrate the subwoofer with high frequency speakers, resulting in the following positive effects:

  • The main speakers are relieved of their ultra low bass responsibilities, dramatically lowering distortion and improving clarity and dynamic range.
  • The subwoofer is limited to its low frequency range and properly integrated with the Bose 901 speakers, giving a clear, tight sound.
Can I use my EQ901 for something other than my Bose 901 speakers?

The EQ901 is specifically designed for use with Bose 901 speakers. Although it is possible to use it with another set of speakers, it is not recommended as it would cause excessive bass and treble.

miniDSP Processors

Below are some common questions about miniDSP Processors

What are the advantages of purchasing your miniDSP products from Deer Creek Audio?
  • Our products ship from domestic stock same business day from Colorado.
  • We offer favorable return policies and U.S.-based warranty support.
  • We are a small, engineer-owned team of miniDSP experts based in Colorado.
  • We offer a full range of remote consulting services, from beginner support to complex system setup using TeamViewer.
  • Sales tax on orders placed directly with Deer Creek Audio only applies to Colorado deliveries.
  • Deer Creek Audio is an authorized, U.S.-based miniDSP dealer (Dealer Network).
The Flex HT and HTx look complicated. How can I configure it for my system?

The miniDSP Flex HT and HTx both bring an unprecedented ability to create precisely executed audio configurations for immersive audio and home theater systems. This complexity can be a bit overwhelming though, which is why we created the Signal Flow Library.

The Flex HT or HTx is easier to navigate when you have a plan to follow. The signal flow diagram makes the task of creating the various pages in the Flex HTx Device Console configuration much easier to follow.

The Signal Flow Library has a variety of reference signal flow diagrams for both home theater and audio systems incorporating a Flex HT or HTx. You can browse the examples for one that fits your situation, or use a blank signal flow diagram to design your own system before applying it to your Flex HTx or HT.

What should I do if I need help with my miniDSP unit?

Contact Deer Creek Audio or the miniDSP DevTeam.

Deer Creek Audio

miniDSP Dev Team

Hypex Class D Amplifiers

Common questions about Hypex Class D Amplifiers.

What differentiates Hypex amplifiers assembled by Deer Creek Audio?

Hypex amplifiers assembled by Deer Creek Audio utilize parts supplied by Hypex or an approved Hypex OEM manufacturer, including the case, cabling and all connectors.

In addition, all line level cabling is twisted and shielded. All other cabling is twisted with an offsetting outer plastic shield. Cable runs are extremely short and do not drape across the amplifier boards.

We have taken great care to make sure that we deliver every available bit of performance out of these high quality, Hypex amplifiers.

How do I remove the cover from a Nilai 500 amplifier to change the gain setting jumpers?

Using the tools provided, first loosen the four outer screws on the rear panel and the four screws attaching the feet to the bottom panel. Only loosen the screws by a couple of turns, until they aren’t tight. Next remove the two tiny allen screws that are underneath the front panel and flip it upwards. This allows you to remove and then reinsert the top sliding cover.

All of the Nilai 500 assembled amplifiers and DIY amplifier kits shipped by Deer Creek Audio are set to the middle gain setting. This is appropriate for 95% of preamplifiers.

Didn’t find your answer?

Don't hesitate to contact us